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How to Shop

Timothy a dog at one of the NAWT animal rehoming centresThis page contains step by step instructions on how to place an order on our website.  

Finding what you want

You can either find the product you want by using our search facility or you can use the category navigation (the main menu of the website) to browse within categories. You can also visit the ‘all products’ page. This page will give you a flavour of all of the books and products that we publish within the subject area in which you are interested. Most subjects can be broken down to two or three levels (using the navigation in the right hand margin), which offers you a reasonable level of detail when you browse by subject. You can view full details of any product you are interested in by clicking on the title or image of any product from a category listing page or on the all products page.

Add an item you want to buy to your basket

Once you have found a product you would like to buy, you simply press the 'Add to Basket' button. Up until that point in the top right hand area of the screen you would see the words ‘Empty’ next to the basket icon. As soon as you add a product to your basket this text changes to ‘1 item’ and a link to View Basket and will allow you to view your basket at any time. You can continue to browse the category areas or search for other products and add them to your basket by pressing the appropriate Add to Basket button. At any time you can view your basket by clicking on the View basket link.

View Basket

From the View Basket screen you can adjust the quantity of any product in the basket or delete products. After adjusting either the quantity or clicking ‘remove’, please press the Update Basket button to see the results of the change you have made. When you are ready click on the ‘Checkout’ button.

New customers/Sign in

When entering Checkout, If you are a new customer you should complete the Register section to create your account. Here you will be asked to provide:

  • Your Name
  • Your email address
  • A password

If you have ordered from us before you need to sign in, simply by entering your email address and the password you provided when you first ordered. There is a facility for your password to be emailed to the email address you registered with, if you have forgotten it. This is available via the link on the Login In page or when you visit the Checkout.

Placing your order

Once you have signed in, you complete your order by following the step order process. Click the View Basket link. You can amend your order by adjusting the quantity of any product in your basket. If you amend your order please be sure to press the Update basket button before proceeding.


  • Step 1 - Basket Details and Addresses The page will display your order details, allow you to add an optional donation to the NAWT with your order and add your address for billing and shipping. If you are a new customer you need to enter your Billing and Delivery addresses (if these are the same you can copy the Billing address to the Delivery address by ticking the appropriate check box). Proceed to the next step.
  • Step 2 - Delivery The delivery options will be displayed for your order, confirm by clicking on ‘Continue to the next step’ button.
  • Step 3 - Review Order Before payment, check your order details and billing and delivery details are correct. If you kindly added a donation to the NAWT earlier in the checkout on Step 1, and are a tax payer you can also select the appropriate gift aid declaration.
  • Step 4 - Payment We accept payments from all major debit and credit cards, and PayPal account holders. During checkout, you will be redirected to the secure PayPal site to complete the payment information. You will then be returned to the NAWT online shop to complete the remainder of the checkout process. PayPal is a simpler way to pay online. All you need is an email address to make secure online payments using your debit card, credit card, bank account or PayPal account balance.

You do not need a Paypal account, but you may wish to set up an account with Paypal.

You can shop knowing that PayPal doesn't share your financial details with retailers and that your money and information stay safer with PayPal's industry leading fraud protection tools. Checkout Complete If you see this screen you have completed your order. You will receive a confirmation email to the email address you provided and you can print this screen for reference.

If you have any problems ordering or need further assistance, please contact our Trading Manager, or telephone 020 8838 7080 weekdays to place a telephone order.